Refund policy

Everything we make is fresh food, baked by our family in Belmore using Teta Amal's recipe. Because it's food, we can't offer refunds or exchanges if you change your mind.

Wrong or missing items
If something in your order is wrong or missing, email us at tayta@smeed.com.au within 48 hours of getting your order. Send your order number and a photo, and we'll sort it out with you.

Posted orders
We pack every order carefully and only send by Australia Post Express. Once your order is with Australia Post, any delays, heat or damage on the way are handled by Australia Post. Please follow up with them using the tracking number in your shipping email.

Heat can affect ma'amoul in transit. For example, chocolate or icing can soften. We do our best, but we can't control the weather or how parcels are handled.

Merch
We don't take returns on merch for change of mind. If something arrives faulty, email us at tayta@smeed.com.au with a photo and we'll help.

Your rights
Nothing in this policy takes away your rights under the Australian Consumer Law.